On Demand Learning
Practical courses for primary health care staff
About our eLearning Program
We have repeatedly been asked about online learning options for practice managers, nurses and administrative staff. We are delighted to launch not only our bite sized but detailed eLearning modules that will provide you with opportunities to deep-dive into the topics that interest you the most, but also our Small Group Learning Program which provides a rich and extending learning environment which is appropriate no matter your level of experience. How are we different from other programs? We focus on the operational and practical knowledge required for effective medical practice management - not just the business theories. You will learn how you can implement or update systems at YOUR practice to elevate your performance and enhance business success. We do this by tapping into many decades of industry expertise to bring you up to date and relevant courses. With a rapidly expanding curriculum, we cover all the key areas of practice management responsibility. For PHNs, we offer customised and bespoke training programs that meet your cohort's needs and your budget. Contact us for more information. Our courses are available as stand-alone units, or you can supplement your training with additional features!
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INCLUDED IN ALL eLEARNING MODULES
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eLearning content including video explainers, tips, tricks, resources, downloads and links
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ADDITIONAL FEATURES INCLUDED IN THE SMALL GROUP LEARNING PROGRAM
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Small Group Learning (Zoom) meetings. Attend up to 4 peer sessions to deepen your knowledge and share experiences. Here you will get to 'deep dive' the learning topics to elevate your performance, embed your knowledge and implement changes at your practice. These meetings are friendly, supportive and interactive - bring your stories, successes and challenges and learn from your peers.
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30 minute individual coaching sessions with an expert facilitator. Bring your questions, issues & challenges for deeper discussion and problem solving
What our course participants say...
Feedback from our students
Leadership in Practice
Jane Garrett
A great overview of leadership and management
A great overview of leadership and management
Read LessPerfect title description
Louise Purtell
I felt this course was very well presented and informative. Sufficient detail was provided without extending the length of the course too much. I loved that ...
Read MoreI felt this course was very well presented and informative. Sufficient detail was provided without extending the length of the course too much. I loved that I could come and go as time permitted and easily pick up where I left off. Also pausing came in very handy so I could maintain availability to staff. I look forward to completing further modules of interest in the future.
Read LessRACGP Standard 3 - Practice Governance & Management!
Cassandra Kalkerup
Riwka is a very good presenter. She is clear in her explanations and analogies which make understanding easier. I love the way she is breaking things down.
Riwka is a very good presenter. She is clear in her explanations and analogies which make understanding easier. I love the way she is breaking things down.
Read LessPandemic planning
Heather James
Very good and interesting
Very good and interesting
Read LessStaff Performance Management
Siham Ibrahim
I found it to be very informative and clear.
I found it to be very informative and clear.
Read LessGreat resources and easy to use
Char MacDonald
Easily explained and user friendly. Takes all the hard work out and breaks it down.
Easily explained and user friendly. Takes all the hard work out and breaks it down.
Read LessPandemic Planning was useful
Margot Davis
Staff Performance Management
Liezle Jenkins
Thank you, I found this very informative. Will help me set this up and follow some structure
Thank you, I found this very informative. Will help me set this up and follow some structure
Read LessBusiness planning made easy
Riwka Hagen
I've been struggling with how to format a business plan and didn't really know where to start. Now I have all the tools to be able to finish it. This is exce...
Read MoreI've been struggling with how to format a business plan and didn't really know where to start. Now I have all the tools to be able to finish it. This is excellent!
Read LessInformative!
Joanne Manson
A well-rounded and informative module. Thank you
A well-rounded and informative module. Thank you
Read LessPandemic Planning
Jason Lee
Very useful
Very useful
Read LessMemberships & eLearning Courses
For all your Practice Management skill building topics
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Practice Management Fundamentals Masterclass Membership
BundlePractice Management Fundamentals Masterclass Membership is THE place to support your professional journey with access to loads of learning opportunities including monthly online Q & A meetings and much more!
$158 / year
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Practice Managers Community | Networking & Forum
CommunityPractice Managers Community is THE place to elevate your professional skill, confidence and competence. Join now for access to eLearning, Community of Practice Networking, Events and MORE!
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Practice Management Fundamentals
Course4.8 average rating (13 reviews)Are you new to medical Practice Management? Join us for an overview of all of the domains of responsibility and accountability for PMs. You will clearly identify where your next professional development goals are and understand the scope of your role
$217
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Accreditation Basics
Course4.9 average rating (15 reviews)If you are new to General Practice or are embarking on your accreditation journey, this module provides you with a detailed understanding of the Standards, requirements, demonstrating compliance and much more!
$217
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Staff Performance Management
Course4.6 average rating (16 reviews)Performance management is one of the most difficult aspects of a Practice Manager's role. Join us for a step-by-step guide on how to implement a performance framework and deal with difficult staff performance issues.
$217
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Business Planning
Course5.0 average rating (10 reviews)Welcome to Business Planning! This course is designed for health care organisations to develop and implement their business plan. Included in this course are resources to help with business analysis and documenting your plan.
$217
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Leadership in Practice
Course5.0 average rating (3 reviews)To achieve your practice's goals and visions, effective leadership is a foundational requirement and must be evident to support your entire team. Easier said than done, right? Join in to learn more about how you can develop your leadership capability
$217
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Case Conferencing in Primary Care
CourseCase conferencing in primary care provides an outstanding way to improve care for patients by ensuring the team is clear about each other's roles, goals, outcomes and actions. We show you how to get started in a Medicare compliant way.
$217
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Privacy & Confidentiality
CoursePrivacy & confidentiality for patients in the health care setting is of paramount importance to protect sensitive and personal information. We take you through all the systems and processed required to ensure compliance and performance.
$217
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Pandemic Planning
Course4.8 average rating (8 reviews)Is your pandemic plan documented, or do you respond as a crisis evolves? Let's take a deep dive to the steps to prepare and respond to pandemics in general practice - in line with accreditation requirements. Certificate issued on completion.
$217
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Accreditation Basics | Small Group Learning Program
Course4.8 average rating (5 reviews)If you are a new PM or are embarking on your accreditation journey, this module provides you with a detailed understanding of the Standards, requirements, demonstrating compliance and much more! PLUS 4 X 1 HRS Zoom meetings and coaching!
$420
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Business Planning | Small Group Learning Program
Course5.0 average rating (2 reviews)This course is designed for practices to develop and implement their business plan. Included in this course are resources to help with business analysis and documenting your plan. PLUS 4 X 1 HRS Zoom meetings and coaching session!
$420
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Staff Performance Management | Small Group Learning Program
CourseStaff performance management is one of the most difficult aspects of a PM's role. Join us for a guide on how to implement a performance framework and deal with difficult staff performance issues. PLUS 4 X 1 HRS Zoom meetings and coaching!
$420
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Leadership in Practice | Small Group Learning Program
CourseTo achieve your practice's goals and visions, effective leadership is a key requirement . Easier said than done, right? Join in to learn more about how you can develop your leadership capability. PLUS 4 X 1 HRS Zoom meetings and coaching session!
$420
Enrolling through your PHN?
Use unique links!
If your PHN has offered course registrations, you will have received a unique URL for your course.
Please use those links to apply coupon codes.
We would be delighted to work with all PHNs to bring these courses to you.