Enrolment options

Choose the course access time that best meets your needs here

Course participants say...

5 star rating

Staff performance

Rachel Smith

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staf...

Read More

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staff performance but pulled a few new nuggets from this program and it was a wonderful refresher to make sure my practices were not getting outdated. I really look forward to the small group discussion on this topic as well.

Read Less
5 star rating

Staff Performance Management

Liezle Jenkins

Thank you, I found this very informative. Will help me set this up and follow some structure

Thank you, I found this very informative. Will help me set this up and follow some structure

Read Less
5 star rating

Staff Performance Management

Siham Ibrahim

I found it to be very informative and clear.

I found it to be very informative and clear.

Read Less
4 star rating

very apt

Alison Ryan

Information good, templates excellent

Information good, templates excellent

Read Less
5 star rating

Staff performance

Rachel Smith

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staf...

Read More

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staff performance but pulled a few new nuggets from this program and it was a wonderful refresher to make sure my practices were not getting outdated. I really look forward to the small group discussion on this topic as well.

Read Less
5 star rating

Staff Performance Management

Georgina Orchard

helpful information and resources

helpful information and resources

Read Less
5 star rating

Practice Manager

Carolyn Billington

Was a very informative course with a lot of excellent information.

Was a very informative course with a lot of excellent information.

Read Less
5 star rating

very helpful

Kristen Mann

This is a great course, and really helpful to give and overview on managing people using the correct processes.

This is a great course, and really helpful to give and overview on managing people using the correct processes.

Read Less
star rating

Course curriculum

  1. 1
    • About this course

    • Course Updates | Change Log

    • How to use this course

    • Before we begin...

    • Staff Performance Management | Learning Guide

  2. 2
  3. 3
    • Performance Planning and Components

    • Key Performance Indicators - KPIs

  4. 4
    • Managing Staff Performance

    • Discussions with Jen | Everyday staff performance management

    • Structured Performance Reviews

    • Discussions with Jen | Structured Performance Reviews

  5. 5
    • When things get tricky...

    • Preparing for difficult conversations

    • Meeting logistics

    • Successful conversations

    • After the meeting

    • Discussions with Jen | Managing poor staff performance

  6. 6
    • Your practice's culture

    • Staffing ratios

  7. 7
    • All Resources in 1 spot!

  8. 8
    • What's next?

    • Before you go...

    • Rate this course