Course participants say...

5 star rating

Staff performance

Rachel Smith

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staf...

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I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staff performance but pulled a few new nuggets from this program and it was a wonderful refresher to make sure my practices were not getting outdated. I really look forward to the small group discussion on this topic as well.

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5 star rating

Staff Performance Management

Liezle Jenkins

Thank you, I found this very informative. Will help me set this up and follow some structure

Thank you, I found this very informative. Will help me set this up and follow some structure

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5 star rating

Staff Performance Management

Siham Ibrahim

I found it to be very informative and clear.

I found it to be very informative and clear.

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4 star rating

very apt

Alison Ryan

Information good, templates excellent

Information good, templates excellent

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5 star rating

Staff performance

Rachel Smith

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staf...

Read More

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staff performance but pulled a few new nuggets from this program and it was a wonderful refresher to make sure my practices were not getting outdated. I really look forward to the small group discussion on this topic as well.

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5 star rating

Staff Performance Management

Georgina Orchard

helpful information and resources

helpful information and resources

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5 star rating

Practice Manager

Carolyn Billington

Was a very informative course with a lot of excellent information.

Was a very informative course with a lot of excellent information.

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5 star rating

very helpful

Kristen Mann

This is a great course, and really helpful to give and overview on managing people using the correct processes.

This is a great course, and really helpful to give and overview on managing people using the correct processes.

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star rating

Course curriculum

  • 1

    Welcome to Staff Performance Management

    • About this course

    • Course Updates | Change Log

    • How to use this course

    • Before we begin...

  • 2

    Introduction to Staff Performance Management

  • 3

    Planning your Staff Performance Management System

    • Performance Planning and Components

    • Key Performance Indicators - KPIs

  • 4

    Managing Staff Performance

    • Managing Staff Performance

    • Structured Performance Reviews

  • 5

    Managing Staff Performance Issues

    • When things get tricky...

    • Preparing for difficult conversations

    • Meeting logistics

    • Successful conversations

    • After the meeting

  • 6

    Practice Dynamics

    • Your practice's culture

    • Staffing ratios

  • 7

    Resources

    • All Resources in 1 spot!

  • 8

    Nearly done!

    • What's next?

    • Before you go...

    • Rate this course