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Course participants say...

5 star rating

Staff performance

Rachel Smith

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staf...

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I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staff performance but pulled a few new nuggets from this program and it was a wonderful refresher to make sure my practices were not getting outdated. I really look forward to the small group discussion on this topic as well.

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5 star rating

Staff Performance Management

Liezle Jenkins

Thank you, I found this very informative. Will help me set this up and follow some structure

Thank you, I found this very informative. Will help me set this up and follow some structure

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5 star rating

Staff Performance Management

Siham Ibrahim

I found it to be very informative and clear.

I found it to be very informative and clear.

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4 star rating

very apt

Alison Ryan

Information good, templates excellent

Information good, templates excellent

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5 star rating

Staff performance

Rachel Smith

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staf...

Read More

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staff performance but pulled a few new nuggets from this program and it was a wonderful refresher to make sure my practices were not getting outdated. I really look forward to the small group discussion on this topic as well.

Read Less
5 star rating

Staff Performance Management

Georgina Orchard

helpful information and resources

helpful information and resources

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5 star rating

Practice Manager

Carolyn Billington

Was a very informative course with a lot of excellent information.

Was a very informative course with a lot of excellent information.

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5 star rating

very helpful

Kristen Mann

This is a great course, and really helpful to give and overview on managing people using the correct processes.

This is a great course, and really helpful to give and overview on managing people using the correct processes.

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star rating

Course curriculum

    1. About this course

    2. Course Updates | Change Log

    3. How to use this course

    4. Before we begin...

    5. Staff Performance Management | Learning Guide

    1. Overview

      FREE PREVIEW
    2. Why is Performance Management difficult?

    3. Discussion with Jen | Why is Performance Management Difficult?

      FREE PREVIEW
    4. Staff performance management framework

    5. Discussion with Jen | Developing a performance management framework

    1. Performance Planning and Components

    2. Key Performance Indicators - KPIs

    1. Managing Staff Performance

    2. Discussions with Jen | Everyday staff performance management

    3. Structured Performance Reviews

    4. Discussions with Jen | Structured Performance Reviews

    1. When things get tricky...

    2. Preparing for difficult conversations

    3. Meeting logistics

    4. Successful conversations

    5. After the meeting

    6. Discussions with Jen | Managing poor staff performance

    1. Your practice's culture

    2. Staffing ratios

About this course

  • $207.00
  • 28 lessons
  • 2 hours of video content