Enrolment options

Choose the payment plan that best meets your needs here. Both options provide 12 months access.

Included in this Course

This eLearning program provides an immersive experience and will take your skill and knowledge to the next level!

  • This eLearning module!

  • Small Group Learning (Zoom) meeting(s). Attend 1 or more peer sessions to deepen your knowledge and share experiences

  • 30 minute individual coaching session with an expert facilitator. Bring your questions, issues & challenges for deeper discussion and problem solving

Course participants say...

5 star rating

Staff performance

Rachel Smith

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staf...

Read More

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staff performance but pulled a few new nuggets from this program and it was a wonderful refresher to make sure my practices were not getting outdated. I really look forward to the small group discussion on this topic as well.

Read Less
5 star rating

Staff Performance Management

Liezle Jenkins

Thank you, I found this very informative. Will help me set this up and follow some structure

Thank you, I found this very informative. Will help me set this up and follow some structure

Read Less
5 star rating

Staff Performance Management

Siham Ibrahim

I found it to be very informative and clear.

I found it to be very informative and clear.

Read Less
4 star rating

very apt

Alison Ryan

Information good, templates excellent

Information good, templates excellent

Read Less
5 star rating

Staff performance

Rachel Smith

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staf...

Read More

I really liked how digestible each topic was with the videos and great resources to support/reinforce the learning. I was already pretty experienced in staff performance but pulled a few new nuggets from this program and it was a wonderful refresher to make sure my practices were not getting outdated. I really look forward to the small group discussion on this topic as well.

Read Less
5 star rating

Staff Performance Management

Georgina Orchard

helpful information and resources

helpful information and resources

Read Less
5 star rating

Practice Manager

Carolyn Billington

Was a very informative course with a lot of excellent information.

Was a very informative course with a lot of excellent information.

Read Less
5 star rating

very helpful

Kristen Mann

This is a great course, and really helpful to give and overview on managing people using the correct processes.

This is a great course, and really helpful to give and overview on managing people using the correct processes.

Read Less
star rating

Course curriculum

    1. About this course

    2. Course Updates | Change Log

    3. How to use this course

    4. Before we begin...

    5. Staff Performance Management | Learning Guide

    1. Overview

      FREE PREVIEW
    2. Why is Performance Management difficult?

    3. Discussion with Jen | Why is Performance Management Difficult?

      FREE PREVIEW
    4. Staff performance management framework

    5. Discussion with Jen | Developing a performance management framework

    1. Performance Planning and Components

    2. Key Performance Indicators - KPIs

    1. Managing Staff Performance

    2. Discussions with Jen | Everyday staff performance management

    3. Structured Performance Reviews

    4. Discussions with Jen | Structured Performance Reviews

    1. When things get tricky...

    2. Preparing for difficult conversations

    3. Meeting logistics

    4. Successful conversations

    5. After the meeting

    6. Discussions with Jen | Managing poor staff performance

    1. Your practice's culture

    2. Staffing ratios

About this course

  • $400.00
  • 28 lessons
  • 2 hours of video content